Our quality assurance team is detailed and will ensure that your order is loaded for delivery in perfect condition and without any damages to the packaging or items within. However, we cannot guarantee that any products will not be damaged when shipping with an external courier.

• Eventsupplies.ca will process refunds for goods damaged before delivery, not during or after.
• Requests for refunds can only be submitted within 7 days after the delivery date, inclusive. Requests for refunds take 1-3 days to process for approval and may be denied.
• Refunds must be shipped within 14 days of receiving the product. Partial or full refunds vary based on an inspection by our team. 
• Eventsupplies.ca has the right to decline any refund requests that do not meet the standards and requirements necessary.
• Full or partial refunds will take place after the returned order is delivered and inspected by our team.
• Eventsupplies.ca will pay for the cost of shipping from the customer's address to our warehouse address if and only if:
• You received the wrong product or variant.
• The item was damaged prior to delivery.
• Otherwise, if you wish to refund a product for any other reason you are responsible for the cost of shipping to EL Supplies, and any administrative charges will be deducted from your refund. Your refund is subject to a 15% restocking fee when applicable.

Refund Requirements:

• The product is returned with its packaging.
• The product has not been used and does not show signs of use.